Combining Fuzzy DEMATEL with FMCDM for Evaluation the Service Quality of Portal Website.
Chien-Hua WangChin-Tzong PangPublished in: ASE BD&SI (2015)
Keyphrases
- service quality
- website
- fuzzy comprehensive evaluation method
- fuzzy multi criteria decision making
- customer satisfaction
- fuzzy sets
- user satisfaction
- competitive advantage
- fuzzy logic
- service providers
- quality of service
- evaluation method
- membership functions
- real time
- information systems
- electronic commerce
- fuzzy topsis
- metadata
- fuzzy clustering
- response time
- evolutionary algorithm
- website design
- genetic algorithm