Information Systems Service Quality, Zone of Tolerance, and User Satisfaction.
Narasimhaiah GorlaPublished in: J. Organ. End User Comput. (2012)
Keyphrases
- user satisfaction
- service quality
- information systems
- customer satisfaction
- information quality
- information technology
- online shopping
- competitive advantage
- call center
- perceived usefulness
- structural equation modeling
- user perceptions
- incident management
- internet shopping
- competitive environment
- objective measures
- technology acceptance
- kolmogorov smirnov
- databases
- real time