Accountability of Electronic Cross-Agency Service-Delivery Processes.
Jeffrey GortmakerMarijn JanssenRené W. WagenaarPublished in: EGOV (2005)
Keyphrases
- service delivery
- government agencies
- service management
- e government
- life cycle
- end to end
- service provision
- web services
- e learning
- change management
- public sector
- online services
- government services
- artificial intelligence
- software engineering
- information technology
- case study
- health insurance
- government information