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Resolving service quality uncertainty through word-of-mouth communication.
Shigeru Matsumoto
Yang Cao
Published in:
Rev. Socionetwork Strateg. (2008)
Keyphrases
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service quality
customer satisfaction
service providers
electronic commerce
user satisfaction
online shopping
quality of service
information systems
call center
competitive advantage
information quality
competitive environment
incident management
e learning
web services
information sharing