Evaluating the Impact of Trust in Government on Satisfaction with Public Services.
Wivian A. dos R. CorreaGabriela Yukari IwamaMarília Miranda Forte GomesGlauco Vitor PedrosaWander C. M. Pereira da SilvaRejane M. da C. FigueiredoPublished in: EGOV (2022)
Keyphrases
- public services
- e government
- public sector
- service oriented
- government services
- public administration
- trust model
- information technology
- case study
- consumer trust
- digital government
- user satisfaction
- developing countries
- government agencies
- service delivery
- information and communication technologies
- computer science
- web pages