ITSM in Supercomputing: Improving service delivery, reliability, and user satisfaction.
Brian GuilfoosJeff TriplettPublished in: PEARC (2022)
Keyphrases
- user satisfaction
- service delivery
- e government
- quality attributes
- life cycle
- service provision
- end to end
- information systems
- service management
- perceived usefulness
- public sector
- web services
- customer satisfaction
- service quality
- service providers
- government agencies
- government services
- mobile technologies
- user perceptions
- structural equation modeling
- information technology
- kolmogorov smirnov
- public services
- information quality
- end users