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Density Forecasting of Intraday Call Center Arrivals Using Models Based on Exponential Smoothing.

James W. Taylor
Published in: Manag. Sci. (2012)
Keyphrases
  • exponential smoothing
  • call center
  • prediction model
  • moving average
  • demand forecasting
  • autoregressive integrated moving average
  • probabilistic model
  • real time
  • data mining