Applying an ontology approach to IT service management for business-IT integration.
María-Cruz ValienteElena García BarriocanalMiguel-Ángel SiciliaPublished in: Knowl. Based Syst. (2012)
Keyphrases
- service management
- service delivery
- decision making
- business processes
- activity monitoring
- business process management
- business intelligence
- business process
- information systems
- enterprise wide
- knowledge acquisition
- data mining
- business models
- data integration
- electronic commerce
- data quality
- domain knowledge
- service provision
- knowledge base
- enterprise resource planning
- real world
- background knowledge
- business applications
- virtual enterprise
- data management
- natural language
- change management
- business objects