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Customer Evaluation-Based Automobile After-Sale Service Multi-value-Chain Collaborative Mechanism Verification.
Dong Liu
Wen Bo
Changmao Wu
Hongju Yang
Changyou Zhang
Published in:
HCC (2019)
Keyphrases
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customer service
customer satisfaction
service requirements
web services
service times
call center
service providers
service oriented
information services
geographically dispersed
evaluation model
user centric
customer requirements
web service composition
service level
service quality
steady state
management system