The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach.

Vicki R. McKinney Kanghyun Yoon Fatemeh Zahedi

Published in: Inf. Syst. Res. (2002)

Keyphrases

customer satisfaction
online shopping
service quality
user satisfaction
web applications
customer service
website
marketing strategies
web pages
web content
web mining
semantic web
product design
customer reviews
customer retention
user centric
web services
customer support
customer data
internet banking