Technical factors influencing consumer satisfaction in on-line services.
Marcin SikorskiJacek WachowiczPublished in: IMCSIT (2009)
Keyphrases
- factors influencing
- technology acceptance
- service quality
- internet shopping
- factors affecting
- web services
- electronic commerce
- service providers
- service oriented
- context aware
- user satisfaction
- information services
- ubiquitous computing
- service discovery
- technology adoption
- customer satisfaction
- service composition
- relationship management
- information systems
- electronic marketplaces
- information infrastructure
- information goods
- mobile services
- end users
- consumer trust
- website