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Combining different evaluation systems on social media for measuring user satisfaction.

Simona BalbiMichelangelo MisuracaGermana Scepi
Published in: Inf. Process. Manag. (2018)
Keyphrases
  • user satisfaction
  • social media
  • distributed systems
  • service quality
  • databases
  • social interaction
  • evaluation criteria
  • perceived quality
  • objective measures