The role of primary care non-physician clinic staff in e-mail communication with patients.
Anne F. KittlerJonathan S. WaldLynn A. VolkLisa PizziferriYamini S. JagannathCathyann HarrisMargaret LippincottTony YuJohn HobbsDavid W. BatesPublished in: Int. J. Medical Informatics (2004)