From Seeker to Provider: User Ability and Role Switching in Online Support Communities.
Michael LeeRuochen LiaoXunyi WangRajiv KishorePublished in: AMCIS (2023)
Keyphrases
- end users
- real time
- online communities
- user preferences
- internet users
- information seeking tasks
- social networking services
- user satisfaction
- user defined
- user interaction
- online learning
- user interface
- user experience
- learning community
- community detection
- user centered
- online collaborative
- display advertising
- information systems
- social communities
- social structures
- multi tasking
- social networks