The determinants of helpfulness of online reviews.

Sangjae Lee Joon Yeon Choeh

Published in: Behav. Inf. Technol. (2016)

Keyphrases

online reviews
sentiment analysis
opinion mining
sentiment classification
online consumer reviews
service quality
product reviews
neural network
knowledge management
databases
information retrieval
knowledge base
language model
positive and negative
user generated
product features