How We Deliver Our Desktop Support Services to Washington University in St. Louis the ITIL Way.

Joshua Lawrence

Published in: SIGUCCS (2015)

Keyphrases

service management
end users
web services
data centric
service delivery
case study
e learning
san francisco
computing environments
web environment
university campus
user communities
semantic web technologies
ubiquitous computing
information services
mobile applications
service providers
cloud computing