Evaluation of Basic Public Services Quality for Optimizing Customer Satisfaction.
Xiaohong LiuXianyi ZengYang XuPublished in: ISKE (2015)
Keyphrases
- customer satisfaction
- service quality
- user satisfaction
- information quality
- public services
- information systems
- customer service
- e government
- service providers
- marketing strategies
- online shopping
- customer retention
- database systems
- customer reviews
- mobile devices
- evaluation method
- learning environment
- data quality
- recent advances
- case study
- decision making
- electronic commerce
- real time
- customer data
- internet banking
- wireless sensor networks