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The influence of return channel type on the relationship between return service quality and customer loyalty in omnichannel retailing.
Chaohong Xie
Yeming Gong
Xianhao Xu
Chung-Yean Chiang
Qian Chen
Published in:
J. Enterp. Inf. Manag. (2023)
Keyphrases
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service quality
customer loyalty
customer satisfaction
electronic commerce
service providers
user satisfaction
information systems
competitive advantage
quality of service
call center
information quality
e learning
data model
factors influencing
internet shopping