A Cybernetic Theory of the Impact of Implementers' Actions on User Resistance to Information Technology Implementation.
Suzanne RivardLiette LapointePublished in: HICSS (2010)
Keyphrases
- information technology
- end users
- user interface
- user experience
- efficient implementation
- information systems
- user preferences
- user requests
- information retrieval
- user actions
- speech acts
- multiple agents
- researchers and practitioners
- user satisfaction
- human activities
- user defined
- computational model
- user interaction
- knowledge base