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The compassionate geek: mastering customer service for I.T. professionals by Don R. Crawley and Paul R. Senness.
Will Tracz
Published in:
ACM SIGSOFT Softw. Eng. Notes (2011)
Keyphrases
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customer service
information technology
information systems
customer satisfaction
customer behavior
computer science
inventory control
database programming
customer support
call center
coverage includes
hands on guide
business strategy
governmental organizations