Research on Evaluation Method of Service Quality.
Yan ZhaoXiaxia NiuLi ZhouPublished in: ISICA (1) (2017)
Keyphrases
- evaluation method
- service quality
- customer satisfaction
- evaluation methods
- service providers
- electronic commerce
- evaluation model
- competitive advantage
- quality of service
- credit risk
- information systems
- competitive environment
- user satisfaction
- online shopping
- call center
- information quality
- fuzzy comprehensive evaluation
- incident management
- job satisfaction
- analytic hierarchy process
- databases
- empirical studies
- database