Usability, Emotions and Customer Satisfaction in Online Travel Booking.

Kurt Matzler Martin Waiguny Anita Toschkov Todd A. Mooradian

Published in: ENTER (2006)

Keyphrases

customer satisfaction
user satisfaction
service quality
online shopping
online learning
marketing strategies
travel planning
product design
core competence
customer service
customer loyalty
website design
customer retention
data mining
customer reviews
information quality
perceived usefulness