A Fuzzy QFD Approach for Designing Internal Processes for Air Cargo Transportation Services.
Shuo-Yan ChouYao-Hui ChangChih-Hsien ChenPublished in: ISPE CE (2006)
Keyphrases
- air cargo
- fuzzy logic
- fuzzy sets
- web services
- service oriented
- service providers
- membership functions
- simulation models
- process model
- service composition
- neural network
- service management
- ubiquitous computing
- service discovery
- communication channels
- conceptual design
- interoperability issues
- information resources
- quality function deployment
- business activities
- fuzzy comprehensive evaluation method
- information services
- fuzzy clustering
- context aware
- end users
- case study
- decision making