Towards a Model for Measuring Customer Intimacy in B2B Services.

François Habryn Benjamin Blau Gerhard Satzger Bernhard Kölmel

Published in: IESS (2010)

Keyphrases

probabilistic model
computational model
objective function
statistical model
prior knowledge
cost function
theoretical analysis
theoretical framework
customer service
web services
service oriented
mathematical model
process model
quality of service
electronic commerce
parameter estimation
context aware