Does AI control or support? Power shifts after AI system implementation in customer relationship management.
Emmanuel MonodRaphael LissillourAntonia KösterJiayin QiPublished in: J. Decis. Syst. (2023)
Keyphrases
- artificial intelligence
- customer relationship management
- expert systems
- critical success factors
- machine learning
- knowledge representation
- decision support
- intelligent systems
- data mining systems
- database systems
- preprocessing
- software engineering
- knowledge management
- data mining applications
- call center
- relationship management