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Modeling Sentiment Polarity in Support Ticket Data for Predicting Cloud Service Subscription Renewal.

Kugamoorthy GajanananPablo LoyolaYasuharu KatsunoAsim MunawarScott TrentFumiko Satoh
Published in: SCC (2018)
Keyphrases
  • database
  • end users
  • data analysis
  • data processing
  • knowledge discovery
  • computer systems
  • cloud computing