A Bayesian Network Estimation of the Service-Profit Chain for Transport Service Satisfaction.
Ronald D. AndersonRobert D. MackoyVincent B. ThompsonGilbert HarrellPublished in: Decis. Sci. (2004)
Keyphrases
- service quality
- bayesian networks
- service providers
- service oriented
- web services
- service discovery
- processor sharing
- service oriented architecture
- graphical models
- maximum likelihood
- customer satisfaction
- heavy traffic
- management system
- parameter estimation
- information services
- mobile services
- service delivery
- admission control