Creating effective and enjoyable documentation: enhancing the experience of users by aligning information with strategic direction and customer insights.
Karl L. SmartDave NortonPublished in: SIGDOC (2001)
Keyphrases
- information sources
- information overload
- user experience
- user interaction
- daily life
- share information
- information access
- information seeking
- personal experiences
- novice users
- end users
- information extraction
- domain knowledge
- internet users
- product information
- easily accessible
- web resources
- human users
- recommendation systems
- user interface
- case study
- single user
- website
- decision making