CallSurf: Automatic Transcription, Indexing and Structuration of Call Center Conversational Speech for Knowledge Extraction and Query by Content.
Martine Garnier-RizetGilles AddaFrédérik CailliauJean-Luc GauvainSylvie Guillemin-LanneLori LamelStephan VanniClaire Waast-RichardPublished in: LREC (2008)
Keyphrases
- knowledge extraction
- call center
- spontaneous speech
- conversational speech
- automatic transcription
- database
- human machine interaction
- query processing
- knowledge discovery
- relevance feedback
- automatic speech recognition
- arrival rate
- data mining
- spoken language
- user queries
- information retrieval
- metadata
- multimedia content
- service level
- spoken document retrieval
- query expansion
- service quality
- text retrieval
- multimedia data
- document retrieval
- retrieval systems
- non stationary