Agile customer engagement: a longitudinal qualitative case study.

Geir Kjetil Hanssen Tor Erlend Fægri

Published in: ISESE (2006)

Keyphrases

electronic commerce
customer satisfaction
qualitative case study
software development
project management
learning environment
supply chain management
cross sectional
customer service
development process
information systems
case study
customer behavior
user engagement
extreme programming