Evaluating the Electronic Service Quality of E-Shops Using AHP-TOPSIS: The Case of Greek Coffee Chains During the COVID-19 Lockdown.
Xenia J. MamakouKonstantina-Porfyria RoumeliotouPublished in: J. Electron. Commer. Organ. (2022)
Keyphrases
- service quality
- customer satisfaction
- service providers
- group decision making
- user satisfaction
- multiple criteria
- information systems
- multi criteria
- analytic hierarchy process
- information quality
- quality of service
- call center
- incident management
- databases
- online shopping
- competitive advantage
- evaluation method
- data mining
- decision problems
- job satisfaction
- intuitionistic fuzzy
- information sharing
- decision makers
- pairwise comparison
- multi criteria decision making
- competitive environment