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An Empirical Study on Customer Preference towards Payment Banks over Universal Banks in Delhi NCR.
Shalini Mittal
Anoop Pant
Shailesh Singh Bhadauria
Published in:
ITQM (2017)
Keyphrases
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banking industry
banking services
electronic commerce
commercial banks
credit card
driving forces
customer service
return on investment
internet banking
user preferences
customer satisfaction
data sets
customer behavior
customer requirements
information technology
payment scheme
neural network