Service peculiarities and the specific role of technology in service innovation management.
Christiane HippPublished in: Int. J. Serv. Technol. Manag. (2008)
Keyphrases
- service platform
- service providers
- management system
- web services
- configuration management
- case study
- service provisioning
- service delivery
- data processing
- service oriented
- seamless integration
- distributed computing systems
- end users
- knowledge management
- service provision
- service quality
- service composition
- enterprise systems
- lifecycle management
- mission critical
- cost effective
- smart spaces
- value added services
- reference architecture
- data management
- information services
- virtual organisations