Antecedences and Consequences of e-Service Quality Across Industry Sectors.

Dauw-Song Zhu Chih-Te Lin Yu-Ling Su

Published in: ICE-B (2008)

Keyphrases

service quality
customer satisfaction
service providers
electronic commerce
user satisfaction
online shopping
competitive environment
information systems
quality of service
case study
competitive advantage
world wide
call center
information quality
response time
cloud computing
website
market share
databases