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Smart service systems: An interdisciplinary perspective.
Daniel Beverungen
Christoph F. Breidbach
Jens Poeppelbuss
Virpi Kristiina Tuunainen
Published in:
Inf. Syst. J. (2019)
Keyphrases
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service systems
web technologies
service level
service oriented
arrival rate
queueing model
enterprise systems
probabilistic model
end users
queue length
call center
stochastic models