Knowledge coordination in global sourced projects: the case of a service desk provider.
Andrea HerreraSonia CamachoSebastián Siza-CorreaPublished in: PACIS (2018)
Keyphrases
- service providers
- global knowledge
- knowledge acquisition
- multi agent systems
- domain knowledge
- knowledge base
- distributed agents
- knowledge based systems
- knowledge discovery
- cooperative
- expert systems
- case study
- case base
- service oriented
- information systems
- prior knowledge
- knowledge representation
- web services
- information sharing
- knowledge sources
- metadata