Knowledge coordination in global sourced projects: the case of a service desk provider.

Andrea Herrera Sonia Camacho Sebastián Siza-Correa

Published in: PACIS (2018)

Keyphrases

service providers
global knowledge
knowledge acquisition
multi agent systems
domain knowledge
knowledge base

distributed agents
knowledge based systems
knowledge discovery
cooperative
expert systems

case study
case base
service oriented
information systems
prior knowledge

knowledge representation
web services
information sharing
knowledge sources
metadata