Factors Affecting Customers Satisfaction On System Quality For E-Commerce.
Liao XuanzhiKamsuriah AhmadPublished in: ICEEI (2019)
Keyphrases
- factors affecting
- customer satisfaction
- service quality
- information quality
- customer loyalty
- factors influencing
- user satisfaction
- key factors
- electronic commerce
- perceived usefulness
- high quality
- customer preferences
- higher quality
- service providers
- call center
- quality assessment
- customer relationship management
- customer service
- business models
- product information
- marketing strategies
- online stores
- customer data
- internet usage
- search engine
- online banking
- purchasing behavior