Linking e-business and operating processes: The role of knowledge management.

Liam Fahey Rajendra K. Srivastava Joyce Shems Sharon David E. Smith

Published in: IBM Syst. J. (2001)

Keyphrases

knowledge management
change management
workflow technology
case study
knowledge engineering
information systems

decision making
web based learning
service quality
knowledge sharing
business models
strategic management

cognitive process
business process
business processes
knowledge resources
database
software development

software engineering
e learning
machine learning
databases
real time