Linking e-business and operating processes: The role of knowledge management.
Liam FaheyRajendra K. SrivastavaJoyce Shems SharonDavid E. SmithPublished in: IBM Syst. J. (2001)
Keyphrases
- knowledge management
- change management
- workflow technology
- case study
- knowledge engineering
- information systems
- decision making
- web based learning
- service quality
- knowledge sharing
- business models
- strategic management
- cognitive process
- business process
- business processes
- knowledge resources
- database
- software development
- software engineering
- e learning
- machine learning
- databases
- real time