Loyalty in Online Communities.
William L. HamiltonJustine ZhangCristian Danescu-Niculescu-MizilDan JurafskyJure LeskovecPublished in: ICWSM (2017)
Keyphrases
- online communities
- content analysis
- social networks
- social media
- customer satisfaction
- virtual communities
- potential customers
- social networking
- social influence
- online shopping
- online learning communities
- online social networks
- competitive advantage
- interaction analysis
- community members
- service quality
- learning algorithm
- information diffusion
- social web
- data streams
- similarity measure
- metadata
- social networking services