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Understanding User Satisfaction With Instant Messaging: An Empirical Survey Study.

Wei WangJ. J. Po-An HsiehBaoxiang Song
Published in: Int. J. Hum. Comput. Interact. (2012)
Keyphrases
  • user satisfaction
  • instant messaging
  • information quality
  • technology acceptance
  • information systems
  • structural equation modeling
  • email
  • data collection
  • social networks
  • cooperative
  • perceived usefulness