A multi-agent systems approach to call-centre management.

Dimitris Traskas Julian A. Padget

Published in: Int. J. Parallel Emergent Distributed Syst. (2011)

Keyphrases

multi agent systems
management system
information systems
decision making
agent architecture
information management
multi agent
cooperative
coalition formation
complex systems
neural network
databases
network management
agent technology
autonomous agents
decision support
knowledge management
reinforcement learning