Adoption of AI-CRM for Public Value Creation.
Hagar GabayGideon Mekonnen JonathanIris ReychavPublished in: EGOVIS (2024)
Keyphrases
- artificial intelligence
- expert systems
- e government
- knowledge representation
- customer relationship management
- information technology
- intelligent systems
- machine learning
- ai community
- public space
- case based reasoning
- artificial intelligent
- creation process
- ai systems
- information systems
- public administration
- intelligent behavior
- neural network
- lecture notes in artificial intelligence
- knowledge representation and reasoning
- electronic government
- knowledge based systems
- marketing strategies
- web services
- technology adoption
- decision making