Building an IT service catalog in a small company as the main input for the IT financial management.
Magdalena ArcillaJosé A. Calvo-ManzanoTomás San Feliu GilabertPublished in: Comput. Stand. Interfaces (2013)
Keyphrases
- management system
- decision making
- customer service
- configuration management
- customer support
- service platform
- information management
- service management
- service providers
- service delivery
- call center
- record keeping
- service provisioning
- information systems
- stock market
- decision support
- case study
- web services
- project management
- service oriented
- financial services
- manufacturing companies
- knowledge management
- distributed computing systems
- virtual enterprise
- service quality
- financial statements
- customer retention