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Forecasting call frequency at a financial services call centre.

A. AntipovNigel Meade
Published in: J. Oper. Res. Soc. (2002)
Keyphrases
  • financial services
  • risk management
  • short term
  • economic development
  • expert systems
  • prediction model
  • low income
  • banking services
  • end users
  • data sharing
  • forecasting model