IT Service Climate: The Validation of an Antecedent Construct for IT Service Quality.
Ronnie JiaBlaize Horner ReichPublished in: ICIS (2008)
Keyphrases
- service quality
- service providers
- customer satisfaction
- information systems
- quality of service
- competitive advantage
- electronic commerce
- user satisfaction
- competitive environment
- customer service
- call center
- online shopping
- customer requirements
- job satisfaction
- internet shopping
- business processes
- end users
- user interface
- web services
- website
- decision making