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Call Center Agent Scheduling Evaluation Using Discrete-Event Simulation: A Decision-Support Tool.
Samer AlSamadi
Cléa Martinez
Canan Pehlivan
Nicolas Cellier
Franck Fontanili
Published in:
WSC (2022)
Keyphrases
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discrete event simulation
call center
multi agent
multiagent systems
service level
decision making
semiconductor manufacturing
agent technology
mobile agents
intelligent agents
supply chain
discrete event
search space
software agents
service quality
information processing
asymptotically optimal
databases