Online Response and Consumer Satisfaction in One-to-many Services.
Minghua ZhangJin ZhangPublished in: PACIS (2023)
Keyphrases
- service quality
- consumer trust
- internet enabled
- online consumer
- online learning
- online services
- service providers
- web services
- service oriented
- online search
- online markets
- electronic commerce
- real time
- online shopping
- consumer behavior
- end users
- relationship management
- information goods
- service delivery
- virtual organization
- service oriented architecture
- tourism industry
- user satisfaction
- online retailers
- customer satisfaction
- influence factors
- financial services
- online video
- product information
- service composition
- information services
- online communities
- context aware
- information systems
- search engine