Turning Products into Services and Services into Products: Contradictory Implications of Information Technology in the Service Economy.
Neil C. RamillerElizabeth J. DavidsonErica L. WagnerSteve SawyerPublished in: Information Technology in the Service Economy (2008)
Keyphrases
- service providers
- service oriented
- web services
- service discovery
- service composition
- information technology
- information services
- product information
- service quality
- service platform
- information society
- mobile services
- business opportunities
- customer support
- network services
- end users
- web service composition
- service selection
- service provision
- service oriented architecture
- public services
- service systems
- information systems
- customer service
- service delivery
- loosely coupled
- grid services
- online services
- service management
- context aware
- grid environment
- context aware services
- market segments
- service integration
- customer satisfaction
- ubiquitous computing environments
- marketing campaigns
- user groups
- directory service
- video on demand