CASSM and cognitive walkthrough: usability issues with ticket vending machines.

Iain Connell Ann Blandford Thomas R. G. Green

Published in: Behav. Inf. Technol. (2004)

Keyphrases

usability issues
design issues
mobile learning
website
service providers
learning machines
information processing
mental models
skill acquisition
trade off
cognitive processes
parallel machines
machine intelligence
human intelligence