From e-Banking to e-Business at Nordea Bank.

Albrecht Enders Tawfik Jelassi Bo Harald

Published in: MIS Q. Executive (2006)

Keyphrases

business process
service quality
business models
commercial banks
expert systems
small businesses
electronic business
multiresolution
evolutionary algorithm
information and communication technologies
lower bound
multimedia
customer service
knowledge base
change management
decision making
databases